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FAQs

Our Promise

We will provide you with superior customer service and best value for your money. We put you, our customer first and place great value on that relationship. Our commitment is to treat you with respect and fairness and we will strive to ensure that your experience with us is professional and reliable.

Artwork Requirements

We prefer to receive the art in an Adobe Illustrator eps (vector) file in either CMYK or RGB (all fonts/typefaces outlined). We will accept electronic art in eps, pdf, tiff, psd or jpeg files at 300 dpi or better in a PC format. Please keep in mind that artwork with high color saturations will print with better quality. All art with halftones, screens, fades or blends are subject to our review and approval.

How To Send Artwork

Simply reply to the confirmation e-mail you receive after you’ve placed your order and attach your art file along with any applicable, imprint color instructions. This insures that we can match your artwork to the specific order you’ve placed. If you prefer you can simply e-mail your artwork to your Customer Care Representative who will be in contact with you promptly after we receive your order.

Proofs

E-mail or fax proofs are provided for you . Before we will begin production of your order your proof must be approved by e-mail or fax. We request that proof approval be made within 24 hours of receipt to maintain your ship date.

Production Time

Normal production time is 10 business days from art approval. FAST SHIP 1 -5 day service is available on the items shown in the FAST SHIP Products !! category. Special requirements and additional charges may apply. There are times when stock is readily available and the production time can be shortened. Please call customer service for information.

 

Shipping

All alcohol based sanitizers must ship via UPS ground in compliance with D.O.T. hazmat regulations. Our alcohol-free based sanitizers can be shipped via air transport.

Samples

We provide product samples free of charge (moderate quantities) but request that our customer pay for the shipping cost.

FDA Compliant Formulas

All of our product formulas are FDA compliant and produced in FDA registered and inspected facilities.

Trademarks

The artwork, designs and trademarks imprinted on the products displayed on this site are reproduced only as examples and do not constitute any type of endorsement from those companies or organizations.

Made In USA

All our liquids are safely made right here in the USA!

Refunds and Returns

On every single order, we guarantee …
100% Satisfaction or we will refund or rerun your order- your choice !

If you have any problems with your order please contact customer service at 800-974-3611 within 15 days of receipt. We advise opening your merchandise to review its quality even if you do not intend to use it right away. We will issue a UPS call tag to pick up any defective product.